Certification CourseOn-Demand

Inspired Leadership

Strong revenue cycles are built by strong leaders. This self-paced course teaches the people side of revenue cycle management: setting standards, reading the numbers, preventing denials, protecting compliance, and coaching billers, coders and credentialing staff to perform. Lessons draw on HCI's 20+ years of billing and credentialing experience, with real-world case studies and ready-to-use tools in every module.

Earn This Credential

HCI-RCL: Revenue Cycle Leader

Awarded on completion — shareable on LinkedIn & social media

Earn 10 CEUs57 lessons

Webinar Objectives

Describe the end-to-end revenue cycle and the leader's role at each stage.
Use key performance indicators (days in A/R, clean claim rate, denial rate, net collection rate, credentialing turnaround) to set team goals.
Establish productivity and quality standards for coding, billing and credentialing staff.
Lead denial prevention through root-cause analysis and process fixes.
Build a compliance culture using audits, documentation standards and payer rules, including Medicaid.
Oversee payer enrollment, revalidation and contract issues that affect cash flow.
Hire, onboard, coach and retain revenue cycle staff, including remote teams.
Lead change during EMR, clearinghouse, payer policy and technology transitions.
Report revenue cycle performance to owners and executives in clear financial terms.

Format & Logistics

Format: Self-paced online, 10 modules / 630 minutes of instruction

Access period: 6 months from enrollment

Audience: Revenue cycle supervisors, billing and coding managers, credentialing leads, practice managers, and staff moving into leadership

Credential: HCI Seal of Certification upon completion (module quizzes, final exam, and applied project)

Continuing education: 10 AAPC CEUs

Course Content

Module 1: The Revenue Cycle Leader's Role

Lesson 1.1: The Revenue Cycle End to End

Lesson 1.2: The Behavioral Health and Medicaid Revenue Cycle

Lesson 1.3: Where Leaders Add Value

Lesson 1.4: From Doer to Leader

Module 2: KPIs That Drive the Team

Lesson 2.1: Why KPIs Matter and How to Choose Them

Lesson 2.2: Speed of Cash - Days in A/R and A/R Aging

Lesson 2.3: Claim Quality - Clean Claim Rate and Denial Rate

Lesson 2.4: Net Collection Rate and Credentialing Turnaround

Lesson 2.5: Turning KPIs Into Team Goals

Lesson 2.6: Case Study and Calculation Practice

Module 3: Productivity and Quality Standards

Lesson 3.1: Why Standards Matter

Lesson 3.2: Setting Fair Productivity Standards

Lesson 3.3: Role-by-Role Standards

Lesson 3.4: Measuring Quality - Audits and QA Scoring

Lesson 3.5: Rolling Out Standards Fairly

Lesson 3.6: Case Study

Module 4: Leading Denial Prevention

Lesson 4.1: The Cost of Denials and the Prevention Mindset

Lesson 4.2: Understanding Denials - Categories and Reason Codes

Lesson 4.3: Root-Cause Analysis

Lesson 4.4: Prevention at the Front End and Mid-Cycle

Lesson 4.5: Payer Trend Reviews

Lesson 4.6: Appeal Workflows That Work

Module 5: Compliance Leadership

Lesson 5.1: Why Compliance Is a Leadership Job

Lesson 5.2: The Seven Elements of a Compliance Program

Lesson 5.3: Documentation and Coding Integrity

Lesson 5.4: Internal Audits and Overpayments

Lesson 5.5: HIPAA in the Revenue Cycle

Lesson 5.6: Payer Audits and a Speak-Up Culture

Module 6: Payers, Contracts and Credentialing

Lesson 6.1: Why Payers and Credentialing Are Leadership Issues

Lesson 6.2: Credentialing and Enrollment Fundamentals

Lesson 6.3: Managing the Credentialing Lifecycle

Lesson 6.4: Contract Terms That Affect Cash

Lesson 6.5: Managing Payer Relationships

Lesson 6.6: Case Study - The Enrollment Delay

Module 7: Hiring, Onboarding and Retention

Lesson 7.1: The Real Cost of Turnover

Lesson 7.2: Defining Roles - Job Profiles and Competencies

Lesson 7.3: Hiring Well

Lesson 7.4: The First 90 Days - Onboarding

Lesson 7.5: Keeping Good People

Lesson 7.6: Leading Remote and Hybrid Teams

Module 8: Coaching and Accountability

Lesson 8.1: Coaching and Accountability Defined

Lesson 8.2: One-on-Ones That Matter

Lesson 8.3: Feedback That Works

Lesson 8.4: Difficult Conversations

Lesson 8.5: Performance Improvement Plans

Lesson 8.6: Accountability Across the Team

Module 9: Leading Change and Technology

Lesson 9.1: Why Change Is Hard and the Leader's Role

Lesson 9.2: Leading People Through Change

Lesson 9.3: System Transitions

Lesson 9.4: Managing Payer and Regulatory Change

Lesson 9.5: Automation and AI in the Revenue Cycle

Module 10: Reporting to Owners and Executives

Lesson 10.1: What Owners and Executives Need

Lesson 10.2: Revenue Cycle Finance Basics

Lesson 10.3: Turning Data Into a Financial Story

Lesson 10.4: The Monthly Executive Report

Lesson 10.5: Making the Case for Staffing, Technology and Budget

Lesson 10.6: Presenting and Handling Tough Questions